| 1 |
Complaints regarding
(a) Stoppage of train.
(b)Provision of new trains.
(c)Attachment of additional coaches. |
02 weeks |
| 2 |
Complaints regarding Enhancement of passenger reservation quota. |
02 weeks |
| 3 |
Complaints against overcharging on Tickets / Black marketing of Tickets. |
One weeks |
| 4 |
Complaints against Cleanliness in the Coaches and at the Railways stations. |
02 weeks |
| 5 |
Complaints regarding Freight Issues (Goods & Passengers). |
02 weeks |
| 6 |
Complaints regarding Provision of Inquiry 117 at a particular station. |
02 weeks |
| 7 |
Complaints against Non attendance of telephone by officials of the Inquiry office (117). |
one weeks |
| 8 |
Delay in arrival and departure of trains. |
one weeks |
| 9 |
Complaints against vending stalls at Railway stations. |
one weeks |
| 10 |
Complaints for provision of clean drinking water in the trains and at the Railways Stations. |
one weeks |
| 11 |
Complaints regarding train lighting and Air conditioning facilities in the trains. |
one weeks |
| 12 |
Complaints against quality of Food served in the trains. |
one weeks |
| 13 |
Complaints regarding Repairing of Road Surfaces at level crossings. |
one month |
| 14 |
Complaints regarding refund on Tickets (Online & Advance reservation). |
one week |